AI Powered by Now Engineered by TQ IMA

AI led GBS is not about doing the same things faster — it's about rethinking what should be done at all.

Value

Rapid return on investment - AI that targets GBS Moments that Matter

Growth

Grow GBS impact, outcomes, and business value - not headcount

Experience

Create exceptional experiences for employees, operational teams and vendors

Book Demo → Learn more about our AI solutions

Powered by Cutting-Edge Technologies

Our AI-powered GBS solution leverages the most advanced technologies to deliver unprecedented speed, accuracy, and scalability for your business operations.

ServiceNow

Technology 2

Moveworks

Open AI Logo

Open AI/ Local LLM

What is it?

What is it?

Agentic Launchpad enables GBS leaders to implement GenAI and Agentic workflows within 12 weeks. We do this through our pre-built AI Agents, ready-to-use assets and templates, and scalable operating model for AI-focused organisations. Our scalable toolkit helps you move fast from pilot to production or run at scale as an AI factory.

Powerful AI Toolkit

Agentic Launchpad delivers measurable impact by combining cutting-edge AI technologies with proven enterprise solutions.

  • Pre-built AI agents for instant deployment
  • Ready-to-use GBS AI assets and templates
  • Proven implementation frameworks

This powerful toolkit elevates the employee experience with intelligent automation, helping you move fast from pilot to production, and run at scale as an AI factory.

The result?
  • Faster operations and reduced cycle times
  • Enhanced service quality and consistency
  • Measurable boost to enterprise productivity
  • Pre-built AI agents for rapid deployment
  • Ready-to-use GBS AI assets and templates
  • Proven implementation frameworks

Enterprise Architecture

Our comprehensive solution integrates seamlessly across all enterprise layers, from user engagement to core systems

Customers
Employees
Vendors
Placeholder 1
Consumer Grade Experiences & Engagement
Concierge GBS
Tier 1 Al Agent
Desktop &
Portal
Tablet &
Mobile
Collaboration
Channel
Cross Functional GBS Services, Workflow & Knowledge
Specialty GBS Agents e.g., Onboarding, P2P
IT
HR
Finance
Customer
Facilities
Risk & Legal
Procurement
Biz Ops
NOW LLM
Moveworks LLM
Open AI / Local LLM
End to End System of Record
Integrating Systems of Record
Placeholder 2
GBS Operational Teams & Leadership
Agentic Launchpad

Solutions Showcase

Comprehensive AI services and accelerators designed to transform your organization's digital capabilities

Readiness Toolkit

Use Case Identification & Prioritization

We focus AI where it matters most — targeting high-value GBS use cases that deliver real outcomes.

Key Components:

  • Use Case Generator: Based on business priorities to identify high-impact opportunities
  • Business Case Templates: ROI calculators and metric considerations for justification
  • Data Readiness Assessment: Comprehensive evaluation and remediation planning
Custom AI Agents

Custom AI Agents

Pre-built, high-impact AI agents for GBS — from Onboarding to Source-to-Pay — ready to deploy and scale fast.

Key AI Agents & Capabilities:

  • Customizable AI Agent: For GBS workflows including onboarding and P2P
  • Knowledge and Catalog Agents: Data readiness agents for content optimization
  • External Data Agent: External data readiness and integration capabilities
AI Tuning Accelerators

Tuning & Accelerators

Pre-tuned AI natural language accelerators and other reusable assets to cut build time and boost AI performance from day one.

Key Components & Benefits:

  • Standardized Approach: To AI tuning for consistent performance
  • Pre-built Synonyms: To enable better conversation AI
  • Boosting Standards: For pilot and future maintenance
Planning & Implementation

Planning & Implementation

Clear, structured delivery that takes you from idea to AI-powered GBS — fast, safe, and at scale.

Key Framework Elements:

  • Pilot Stand-up Approach: And plan for rapid deployment
  • Templates and Toolkits: To help stand-up a pilot quickly
AI Operating Model & Governance

AI Operating Model & Governance

A proven model to embed AI into your GBS — with guardrails, ownership, and control built in.

Key Components:

  • Pre-defined Operating Model: For standing up a pilot
  • Pre-defined Operating Model: For sustaining and growing an AI practice
  • Transition Plan: For operating model evolution
Architecture & Data Model

Architecture & Data Model

A flexible, future-ready GBS architecture that connects data, platforms, and AI — seamlessly.

Key Architecture & Benefits:

  • Target Reference Architecture: Showing AI integration across the enterprise stack
  • Blueprint for Connecting LLMs: Now Assist, Moveworks, OpenAI, etc. to GBS workflows
  • Common GBS Data Objects: And relationships mapped into CMDB or domain models
  • Plug-and-play Accelerators: For AI services using ServiceNow, Azure OpenAI, or custom APIs
Business Change

Business Change & Engagement

Adoption-first approach that gets your GBS teams on board, aligned, and excited about AI.

Key Change Management Elements:

  • GBS and AI Focused Training: Approach for skill development
  • Business Change Considerations: And impact assessments
  • Comms Planning: And engagement strategies
Expert Squad

Expert Squad

Deploy a team of AI, GBS, and platform experts — bringing speed, scale, and execution.

Our Expertise:

  • Scalable Team: Of experts on GBS, AI and ServiceNow
  • Business Change Experts: For ServiceNow transformations
  • AI CoE Factory: Available for managing ongoing use case development
GBS Our Offerings

Our Offerings

Comprehensive AI services and accelerators designed to transform you r organization's digital capabilities

Phase 1

GBS AI Strategy and Business Case

Objective: Utilize our pre-built tools and assets to develop a GBS AI vision and strategy.
Outcome: Formulate a tailored approach for launching a pilot focused on priority use cases.
Typical Timeline: 4 Weeks
Phase 2

GBS AI Pilot

Objective: Execute a 12-week pilot program using custom, pre-built AI Agents.
Scope: Focused on data readiness and cross-functional GBS applications.
Typical Timeline: 12 Weeks
Phase 3

AI Agent Factory

Objective: Establish an AI Factory to enable continuous delivery and scale of AI capabilities.
Capacity: Build and deploy 3–4 new AI agents per month to support evolving business needs.
Typical Timeline: Monthly (Ongoing)
Proven Results

Proven Results

Transform your enterprise operations with intelligent automation and proven AI assets

500+
Save over 500 person-days by automating content cleanup and knowledge optimization
Knowledge Optimization
50%
Cut onboarding cycle times up to 50% and free up HR, IT and finance teams to focus on higher value work
Process Efficiency
30%
Boost GBS agent productivity by 20-30% with AI-generated responses, suggestions, and summaries
Agent Productivity
70%
Achieve 60-70% improvement in master data accuracy across HR, finance and vendor records
Data Accuracy
50%
Automate routing and resolution for 30-50% of repetitive service requests across the GBS organisation
Service Automation
GBS Fast Forward Resources Center

Resources Center

Access videos and white papers to accelerate your AI transformation journey

Agentic Launchpad Overview

Comprehensive overview of AI transformation strategies and best practices for enterprise organizations.

Custom AI Agents Demo

Live demonstration of our custom AI agents in action, showing real-world applications.

Agentic Launchpad Summary

Step-by-step guide for implementing AI solutions in your organization with practical examples.

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Ready to transform your enterprise operations? Schedule a demo and let's discuss how Agentic Launchpad can accelerate your AI journey.

With great expertise and a focus on our clients interests, we bring simplicity, boldness, and care to every partnership. 

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